Terms & Conditions
FILLMED provides the very best and most innovative products and protocols. Our team of highly skilled professionals are ready to help support and educate you in using our ‘French Touch’ to achieve the very best in Skin Quality and Facial Rejuvenation using products stemming from 40 years history and experience. Purchasing your products via this website ensures quality and a guarantee of a genuine product as we are the official FILLMED UK branch. This also allows you to access to the best possible support network. Working in partnership with Medical Aesthetic Group to fulfil our orders since 2019.
Making a purchase
Making a purchase could not be easier. Just browse our online catalogue, and click on any items that you wish to buy and put them into the shopping basket. E-Learning, training and webinars can also be added to your basket. After you have finished your selection, click on ‘Order now’ and you will be asked for a few details that we need to be able to satisfy the order.
FILLMED provides products and support to Medical Professionals and to Beauty Therapists. Medical pins or Certificates at Level 3 & 4 are required at the point of registrations to show relevant qualifications must be provided before purchases can be made.
Alternatively, we also take orders over the phone 023 8067 6733. We accept credit card, Visa and Mastercard payments.
Shipping and Handling
We aim to ship all orders within 2 days. All orders are sent by the most appropriate method for your area. You can contact us by email info.uk@FILLMED.co.uk alternatively, you can call on 023 8067 6733.
Where a split delivery of products is agreed, shipping will only be charged once.
Most orders are shipped with a tracking number and require acknowledgement of delivery. If acknowledgement is not available when the delivery is attempted the carrier will leave a card advising where the parcel is held. It is your responsibility to arrange re delivery or collect the parcel within 7 days of the date of the card. In the event that correctly delivered goods are returned to FILLMED C/o M A Group by the carrier the company reserves the right to charge for any goods not suitable for re sale together with any direct costs incurred and an administration charge not to exceed 10% of the purchase price of the goods.
We will normally ship your order for delivery on the next working day on orders placed by 12 pm Monday to Friday. Please contact us for delivery information for International orders including Ireland and Jersey.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Where a back order is incurred due to ‘offers’ or ‘bundle buying’ and not all products are immediately available, you must agree to split delivery before any items are dispatched. In the case not all items are available at the time of purchasing you have an option to cancel the entire order. If you agree to a split delivery but later decide to cancel items on back order, any pricing benefits from offers or bundles are forfeit and you will be charged at the standard price per item for products delivered and refunded any remaining balance.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. If your delivery country is outside of the union VAT will automatically be deducted from your order.
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
All of our products come with a 14 day guarantee. If you consider the product to be faulty in any way please contact us at email@example.com to explain the issue. You will then be issued with a prepaid label to post it back to us. We will replace the product or refund the purchase price at your request. Please use original packaging where possible or ensure items are properly secured.
CryoLED comes with a 3 year warranty. Any fault should be reported to firstname.lastname@example.org at the earliest opportunity.
If you need to reach us, please email us on email@example.com alternatively, you can call on 023 8067 6733, email us at info.uk@FILLMED.co.uk or write to us at FILLMED C/o M A Group Ltd , Unit 3, Compass Point, Ensign Way, Hamble, Southampton SO31 4RA Great Britain
FILLMED C/o M A Group fully recognises all consumer protection Laws. Please refer to the section headed ‘Guarantee’. Due to the nature of the products returns cannot be accepted. Please ensure that the products ordered are correct for the indications you propose to treat. Shortages or non-delivery must be notified within 7 days of invoice date.
The CryoLED device offers a 14 day cooling off period. Returns are subject to a restocking fee of £100.00. Any CryoLED training delivered is discounted from any refund entitlement at a cost of £300.00. When purchasing the ‘CryoLED Starter Kit Bundle’, a return with only be accepted for the CryoLED device itself. Skin Perfusion items are not returnable/refundable due to their nature. Any other discounts received at the time of purchasing will be deducted from the total refundable amount.
Payment must be made in full by an accepted credit or debit card at the time of placing the order.